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Mary Barreto, Lucas Pereira, Filipe Quintal
Proceedings of ICT4S 2019, Lappeenranta, Finland
Publication year: 2019

Abstract

With transformations happening in the electricity sector, we need to ensure consumers have access to updated and correct information to accompany such changes. Consumers need to understand technologies available to them but also, learn how to use them to optimize their personal investment in such types of equipment. In this paper, we explore how a group of local prosumers has adopted energy monitoring technologies, their day-to-day strategies, and expectations when handling such systems. We studied 11 prosumers and the technologies they have used for three years, evaluated their satisfaction with the feedback provided and analyzed how a more modern visualization of their energy practices was introduced and adopted into their daily lives. We conducted interviews and questionnaires to evaluate their engagement with these tools. This initial work suggests this particular group of users have already a high level of knowledge about their systems, and as a result, have integrated these into their routines. However, more support would be needed from other local actors to help them reach more benefits and as such, more satisfaction as consumers. We conclude by reflecting on barriers that need to be addressed to increase user satisfaction with these systems.